We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your The North Face® product, it will eventually begin to show age and wear. The North Face® warranty does not cover normal wear and tear.

You can return a defective item for Warranty Evaluation. In this case the consumer must return the product to the The North Face® Dealer where he/she purchased the product with the original purchase receipt. The authorised Dealer will return the product directly to The North Face® Warranty Department.
Please ensure that returned products are washed according to the washing instructions on the labels before returning them.

Rips, tears, burns and holes are not covered under the terms of our warranty policy. We understand that even the best cared for jacket or tent can meet with an unforeseen or unexplained accident. If your product by The North Face becomes damaged, The North Face Warranty Department will repair it, to the best of our ability for a reasonable charge.

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your The North Face® product, it will eventually begin to show age and wear. The North Face® warranty does not cover normal wear and tear.

If your product by The North Face fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it or credit it. Many of our customers become very attached to their North Face products, and do not want us to exercise the option to replace. If your TNF product has special memories attached to it that make it irreplaceable to you, please let us know in advance.

Our typical turn around time is two weeks from the time we receive your product until it is returned to the dealer. In some cases we can get it back to you sooner. In rare cases, during our peak season it may take longer.

The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. Your dealer will inform you about the repair charge and will ask for your approval. You can also give your dealer a limit, i.e. "Please notify me if the repair charges exceed Euros 40".

You can always give your dealer a call to know the status of your repair.

If your buckle is broken or misplaced we would be happy to send you a new one. You can contact your dealer and give him a clear description of the buckle, including the width of the strap the buckle is attached to. If no original spare buckle is available we will replace it by the closest available alternative.

Please see the "United States" version of this website.

Please see the "Canada" version of this website.

As stated in our warranty policy, The North Face pays the shipping charges to send products to the European Warranty Department by the dealer. The North Face will absorb the return shipping charges. Shipping charges for all non-warranty repairs are at the owner's expense.

Our typical turn around time is two weeks from the time we receive your product until it is returned to the dealer. In some cases we can get it back to you sooner. In rare cases, during our peak season it may take longer.

If your buckle is broken or misplaced we would be happy to send you a new one. You can contact your dealer and give him a clear description of the buckle, including the width of the strap the buckle is attached to. If no original spare buckle is available we will replace it by the closest available alternative.

You can always give your dealer a call to know the status of your repair.

Periodic cleaning of down jackets is essential to maintaining maximum loft and ensuring the long life of the product. Down products are delicate and need special care to maintain maximum effectiveness. When dried improperly, down can become uneven and clumpy. This can cause loss of loft, the ability of your down product to keep you warm.

Dry-cleaning can also decrease the item’s loft and may damage the down. Washing your down product in the bathtub by hand is also not recommended. Soap is rarely rinsed out completely, which can be detrimental to the insulating value of down. Also, wet down can put substantial stress on its shell and can rip the baffles and stitching.

Small items can be washed at home using a small amount of powder detergent (without bleach) and a gentle cycle. You may wish to repeat the rinse cycle to be sure all soap residues are removed. Tumble dry over a long period using no heat. It is important that you wash and dry items individually. Experienced down washers sometimes add tennis balls to the dryer to make sure the down does not clump.

Though it is possible to wash your own down product, we recommend that you have your jacket professionally cleaned by a service that specializes in cleaning down.

All The North Face® garments have cleaning instructions on a tag inside the garment. In most jackets, you will find the tag stitched in the seam at the collar.

Washing your Gore-Tex® jacket will not hurt it. In fact, washing your jacket regularly will help maintain the DWR coating on the outside of the fabric, which causes water to bead up and shed off, rather than being absorbed.

Be sure to zip all zippers, and close all Velcro® fasteners before you wash your jacket. Please use a mild powder detergent. Liquid detergents can leave a residue on your jacket that will interfere with the DWR performance. You can wash your jacket in a regular washing machine, in cold water, on a gentle cycle. Put it through the rinse cycle twice, to be sure the detergent residue washes out. You can dry your jacket in a low temperature dryer, and if necessary, use a cool iron. Do not use bleach or fabric softeners, dry clean, or store when wet.

Gore-Tex® garments are made of either a nylon or polyester outer fabric that has been laminated to a Gore-tex® membrane. This outer fabric is treated at the mill with a durable water repellent finish, (DWR). Once the DWR wears off, water will soak into the outer fabric layer of the jacket and sit on the waterproof Gore-Tex® membrane. This cold layer will stop moisture vapour from moving through the Gore-Tex® membrane and will create a surface for moisture to condense on creating that all too familiar cold “clammy” feeling as if the jacket appears to be leaking.

In order to revive the DWR, the product needs to be thoroughly cleaned with a soap based product in a regular washing machine, on a cool/warm cycle. Put the product through two rinse cycles to ensure there is no detergent residue. Dry the garment in a regular tumble dryer, on a cool setting, or use an iron on a cool setting to revive the DWR finish.

This process should revive the DWR. After extended use it may be necessary to use a reproofing product to replenish the DWR finish to the outer fabric surface. These can be bought from most outdoor retail stores. Follow the manufacturer’s instructions.

In the event you find this process ineffective, please send your Gore-Tex® product in to us. We would be happy to inspect it for you.

All of The North Face® Outerwear shell fabrics are treated with a Durable Water Repellent finish (DWR). This finish helps the shell fabric resist wetting by causing the water to bead-up so it easily falls off before being absorbed into the fabric.

In order to revive the DWR, the product needs to be thoroughly cleaned with a powder detergent (do not use a liquid detergent) in a regular washing machine in warm water. Put the product through two rinse cycles to ensure that there is no detergent residue, then dry it in a regular clothes dryer on medium heat. When cleaning your waterproof shell jacket, attach all Velcro® closures and zip all zippers. Finally, the entire outside of the garment should be touched up with a warm iron on the steam setting.

For even better performance, treat your product with a coating of a DWR spray such as Nikwax®. This maintenance program is only required when water stops beading up on the outer surface of the fabric.

All The North Face® garments have cleaning instructions on a tag inside the garment. In most jackets, you will find the tag stitched in the seam at the collar.
If the care instructions allow it, you can machine wash your synthetic down jacket. To restore the loft of your item, it is recommendable to tumble dry the item adding a few tennis balls to the dryer.

In the case of products manufactured with goose down, it is natural for some of the down and feathers to escape through the fabric, particularly in the seams. The sharp quills of the feathers can poke tiny holes in the fabric and work their way through to the outside. It is normal for this to happen, particularly in newer products when the down has not had an opportunity to settle. There is no reason for alarm, and this phenomenon should not affect the insulating property of your product. To minimize the amount of down that escapes, simply pull the down back through the underside of the fabric and massage the fabric and down underneath. This will cause the "hole" or separation in the fabric fibers to close up.

In rare cases, a material defect of manufacturing flaw may cause excessive down leakage in a product. If you find the above suggestion ineffective, we will be happy to inspect the item for you.

Periodic cleaning of down sleeping bags is essential to maintaining maximum loft and ensuring the long life of the product. Down products are delicate and need special care to maintain maximum effectiveness. When dried improperly, down can become uneven and clumpy. This can cause loss of loft, the ability of your down product to keep you warm.

Dry-cleaning can also decrease the item’s loft and may damage the down. Washing your down product in the bathtub by hand is also not recommended. Soap is rarely rinsed out completely, which can be detrimental to the insulating value of down. Also, wet down can put substantial stress on its shell and can rip the baffles and stitching.

Use a commercial sized, front-loading machine ONLY. A top-loading machine with an agitator may damage the bag’s internal construction. Wash in warm water with a mild powder detergent (without bleach) and a gentle cycle. You may wish to repeat the rinse cycle to be sure all soap residues are removed. An extra spin cycle will help to remove excess water as well. Do not lift the bag from the washer; scoop it from the bottom.

Tumble dry over a long period using no heat. It is important that you wash and dry items individually. Experienced down washers sometimes add tennis balls to the dryer to make sure the down does not clump.

Though it is possible to wash your own down product, we recommend that you have your sleeping bag professionally cleaned by a service that specializes in cleaning down. It will save you time and energy.

We recommend that you use a commercial sized, front loading washing machine to wash your synthetic sleeping bag. Wash in warm water with a mild powder detergent. Rinse several times to remove all the dirty, soapy water. An extra spin cycle will also remove excess water. Line dry, or tumble dry on very low, or no heat. Check the bag frequently to be sure the fabric is not getting too hot. Be sure your bag is completely dry before storing.

The North Face Tent Mules have cardboard in the sole therefore they can neither be machine washed nor dipped in water. Instead, use hot water, a rag and a gentle cleansing agent to clean the footwear. To dry, stuff shoes and air-dry for best results.

If you are unable to find a pair of laces that fit your The North Face shoes through a local retailer, please write to tnf_warranty@vfc.com, stating the name of the shoes that you are trying to find laces for and our warranty department will help you in finding a solution.

If you have bought the item on line and you are within the terms and conditions for returns, please follow our online return guidelines. If not, please return the product to The North Face® Dealer where you purchased it with the original purchase receipt. The authorized Dealer will return the product directly to The North Face® Warranty Department. For more details, please refer to our European Warranty Policy.

Replacement tent flies for some models of The North Face® tents are available through The North Face® dealers. They will need to know the style of your tent. Please contact us for further details.

If you would like your poles repaired or replaced (for e.g., in case of loss), please go to an authorized The North Face® Dealer. They will need to know the style of your tent and the type of pole you need replaced. Please contact us for further details.