CONTACT US KEEP IN TOUCH
Welcome to The North Face Online Store Assistance
Please contact us by email, mail or phone.
Our operators will be at your full disposal to help you out with any questions about your online order, products displayed in our UK e.com shop and any other information you might need.
Check out our frequently asked questions (FAQ) - you may be able to get some answers to your questions online right now. Thanks for taking the time to contact us.
Please complete the following form to send The North Face a message. We will respond to your request, comment or question as soon as possible. Fields marked with an asterisk (*) are required to submit this form.
- Telephone(Toll Free) :
- 0800 328 0012
- Opening hours :
- Monday - Thursday: 8am - 5pm (GMT)
- Friday: 8am - 3pm (GMT)
We will also process personal data to comply with laws, regulations and Community legislation, and to enforce legal rights. With your consent, that is optional, we may process personal data to perform surveys; for marketing purposes, that is to send you, also through e-mail, promotional information and material on VF group products, services, special price and promotion activities and on initiatives like events, exhibitions and fairs organized by the VF group or to which the same takes part; and for profiling purposes, that is to build customers’ profiles. For the marketing and profiling activities above defined your personal data may also be shared with other VF companies. You can always object, free of charge, to receiving any type of promotional communications; in each communication there will be a specific means to revoke the consent. If you provide us with another persons’ personal data (e.g. using the function ‘e-mail to a friend’, gift card functionalities or similar) to the extent permitted under applicable law, you hereby confirm that we can process said data under applicable privacy laws, so for example you should inform said person and as requested obtain the consent to the processing.
We will process the data that you provide us when interacting with the Website, these that you voluntarily provide to us and that we may lawfully gather otherwise, also from third parties, through electronic and non electronic (paper) means, and through e-mail, chat and telephone when you contact our customer support and call centre. You may finalize the purchase of products also calling our call centre, following the procedure specified in our Terms and Conditions of Sale. The call centre will assist you in closing transactions over the phone and processing your order on your behalf and for said purpose it will collect your personal data and credit card details. The call centre will register your phone number for call-back and back-office services to provide you the requested support and information. Marketing, statistical and profiling activities as above specified may also be performed by the call centre, if you consent. In some cases, for internal training, quality control and verification purposes the call may be recorded and the e-mails may be saved to the extent not prohibited by applicable laws. You will always be informed in advance of the phone recording and you can object it, save when necessary for purchase verification or other reasons, as allowed under applicable laws. Giving your personal data is necessary to provide you with the requested Website services and functionalities as above specified, to sell you our products and comply with applicable laws. In these cases if you do no provide data we cannot give you the requested services, information and sell you our products. Providing of your data for survey, marketing and profiling purposes as above specified is optional; denial thereof will have no consequence.
Your data will be accessible by our personnel on a need-to-know basis, and by our Processors under our instructions, for example VF ITALY SERVICES S.r.l. for the activities of managing the customer support and the VF call centre. The updated list of Processors and addresses of data communications is at your disposal at VF. We may communicate your personal data to public entities, banks, professionals, consultants, also in associate form, business partners, legitimate addressee of communications under applicable laws, third party providers of services functional to the above purposes. We may also communicate data to other companies of the VF group, for example for the purchase of goods data will be processed by the relevant VF entity established in the place where delivery has to take place. Said local entity will act as controller of your data in accordance with applicable data privacy laws for the following purposes: billing issues, goods dispatch, returning, exchanging, refunds, purchase and use of gift cards and e-gift cards, payment related activities, fraud prevention, and also for marketing and profiling activities as above specified.
The activities of customer support and managing of our call centre are performed by VF ITALY SERVICES S.r.l., acting as data Processor on behalf and under the instructions of VF. Moreover, for closing transactions and payment processing we revert to third party service providers for managing and support of the e-com platform. The third parties receiving your personal data are established within the European Economic Area and will process them under applicable privacy laws for the purposes above specified. Personal data may also be communicated to third parties in case of mergers, acquisitions, transfer of assets and similar operations. These third parties will be provided only with the information necessary to perform the respective functions and they agree to keep it confidential and secure complying with applicable laws and the instructions received by VF. Your data will not be communicated to third parties other than VF companies for their own marketing purposes. You can at any moment enforce your privacy rights under the applicable privacy law, for example access your personal data, verify their content and accuracy, ask for their integration, updating, deletion, block, and opposing for legitimate reason the processing including objecting, at any time and for free, to the processing of your data for direct marketing purposes. To enforce your privacy rights please contact the data Processor by traditional mail to “VF ITALY SERVICES S.r.l. -The North Face E-commerce Customer Service”, Via Levada 145, 31040 - Pederobba (TV), Italy, Phone: +39-0423683110, Fax: +39-0423683120,; or by sending an e-mail through the proper form provided at the following link:[“contact us”].
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