In the Northern Hemisphere, the north face of a mountain is generally the coldest, iciest and most challenging route to climb. Our founders thought this name reflected our mission and dedication to the extreme.

The North Face® logo was inspired by the Half Dome in Yosemite, revered as one of the greatest big walls in the world. Our logo was created as our interpretation of this great wall.

All goods are shipped out from our warehouse based in Sint-Niklaas/Belgium.

Standard shipping will be handled by GLS.

Express shipping will be handled by UPS.

Orders can currently be shipped to the United Kingdom, Northern Ireland and Isle of Man. At this time, it is not possible to ship to the Channel Islands.

Yes, orders can be shipped to an address which is different from the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

We make the best effort to process orders within one working day. Please refer to the chart below for an estimate on shipping times.

UPS Standard: 2-4 buiness days 

Kiala: 4-5 business days 

UPS Express: 24-48 hours

Deliveries are made during normal business hours, Monday to Friday.

Cut off times for same day shipment is 11am, orders placed after this time will be shipped on the following working day.

Please note that the above cut off times are provided as guidelines only and count from when you receive the e-mail order confirmation.

Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.

Please note that orders cannot be delivered to PO Boxes.

We make our best effort to process orders within one working day and therefore we are unable to change the shipping address once your order has reached us.

Delivery charges apply to your order based on the value of your order and shipping method:

 

Standard Delivery
Up to £ 90: £ 4.50
Over £ 90: free of charge

 

Express Delivery
Fixed rate: £ 14,00

Delivery charges are inclusive of VAT and include all costs related to the shipping of your order to the requested address.

Taxes and duties are calculated according to your shipping destination and itemized in the checkout page and on the Order Confirmation.

When your order ships, you will receive an e-mail confirmation with a link to your order. Your order will be updated with your tracking number(s) and you can either click on the tracking number(s) itself or enter it into the preferred carrier’s website to follow your order from our warehouse to your destination.

We highly recommend keeping the e-mail with the shipment and order details until you receive your goods. Please contact our Customer Service department if you lose the email and need to track your order.

The carrier will try to deliver the parcel at your destination as the first attempt. In case you are not present, you will be left a notification card stating that the carrier will attempt a second delivery the day after. In case you are not met during the second attempt as well, the parcel will be returned to the carrier’s depot and kept for 15 days. You will need to contact the carrier for a third delivery.

We accept Visa, MasterCard and American Express, Maestro, Visa Electron and Paypal

Your credit or debit card will be debited for the total value of your Order at the time we receive it. We will not accept your Order, neither will we supply the Goods to you until your credit or debit card issuer has authorized the use of your card for payment of the Goods ordered.

All credit and debit card transactions on this Website are processed by “GLOBAL COLLECT INTERNATIONAL PAYMENT SERVICES”, a secure online gateway that will be responsible for holding and automated handling information related to your payment details in a secure setting.

All amounts will be refunded on the same way the payment has been made, for example if you paid your order by credit card the refund will be issued back to your credit card.

Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your bank statement within 5-10 working days (please note that refund times are dictated by the card issuers and are outside of our control).

In The North Face® UK Online Store you can purchase eGift Certificates (Electronic gift certificates) and send them to friends and family via e-mail.

The North Face® eGift Certificate expires after 12 months if not used and cannot be reactivated after expiration.

Your eGift Card may only be used in the online store where it was purchased.

To use your eGift Certificate, just enter the eGift Certificate Code in the “Enter eGift Certificate Code” field within the Shopping Cart and click “APPLY”. Your eGift Certificate's value will be deducted from the total order. If you do not spend all of your eGift Certificate, the balance will remain and may be used for your next order.

Registered customers can check the balance of their eGift Certificate whenever they like in “My Account”. Non-registered customers can check the balance of their eGift Certificate in their Shopping Cart by clicking on “Check eGift Certificate balance.”

If you are a registered customer you can redeem the balance of your eGift Certificate to your account and use it at a later time.

The North Face® online store offers gift boxes on apparel garments at a small charge. If you request a gift box, items will be beautifully presented and shipped in our red logo 100% recycled gift-ready box. The box can be re-used to store your favourite CDs, books or other special belongings.

At this time, gift boxes are not available for footwear and equipment (i.e., tents, sleeping bags, packs) categories.

If you are a new customer, click on the 'LOG IN' link on the top of the screen and create an account by following the instructions provided. If you are a returning customer, click on the 'LOG IN' link located on the top of the screen and enter your email address and password.

Sign in to The North Face® Online Store, and click on the 'My Account' link located at the top of the screen.  Once you're in the 'My Account' section, you will be able to change your password.

Sign in to The North Face® Online Store, and click on the 'My Account' link located at the top of the screen.  Once you are in the "My Account" section, you will be able to update your billing and shipping information.

In the 'My Account' page click on "Forgot your password?" above the ‘LOG IN’ button.  This will open a new window where you will be asked for your email address.  Enter your email address, and we will send you a new temporary password that you can change afterwards in the “My Account” section.

All production for The North Face item is made in US sizes and then converted into European/UK sizes. To understand which size would fit you better we suggest you check our Sizing Guide charts that will provide you with the body sizes.

The smallest size we produce on the Youth is size X Small that corresponds to 5/6 years.