FAQ

FAQ

Check out our FAQ which might already answer some of your questions while you are still online.
Our customer care is in any case at your disposal, should you not find assistance to your needs.
Please do not hesitate to contact us

 

Company Background

Why is the company called The North Face®?

What does The North Face® logo represent?

Shipping

Where do you ship from?

Which carrier will deliver my order?

Where do you ship?

Can I ship my order to someone else or to a different address?

How long will my order take to arrive including processing and shipping?

Can I change shipping address once my order has been submitted?

How are delivery charges determined?

How do I know when my order ships and how can I track it?

How will the carrier deliver my order?

Payment

What payment methods does The North Face® UK Online Store accept?

When is payment charged to my card?

How secure is it to use my credit/debit card with online payments?

Returns and Refund

How would you refund my order?

How long will it take for the refund to be visible on my credit card?

Gift Certificate

Can I buy Gift Cards or eGift Certificates in The North Face® UK Online Store?

Does the eGift Certificate have an expiry date?

Where can I use my eGift Certificate and how does it work?

Where can I view my eGift Certificate balance?

Can I redeem my eGift Certificate to My Account?

Other

Can I get a gift box with my order?

Your Account

How do I sign in to The North Face® Online Store?

How do I change my password?

How do I update my account information, including changes to my home/email address?

What do I do if I forgot my password?

Sizes / Fitting

How is the fitting for The North Face items?

What is the smallest size on the Youth Category?